Laboratory taps and emergency equipment | Carlos Arboles
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Laboratory taps and emergency equipment | Carlos Arboles

ISO 9001 Certified - Quality Management System Carlos Arboles

ISO 9001 is an international standard that establishes the requirements for a quality management system in an organization. The standard was developed by the International Organization for Standardization (ISO) and applies to all types of organizations, regardless of size or industry. The standard focuses on ensuring customer satisfaction through continual improvement of processes and the effectiveness of the quality management system.

To achieve this, the standard establishes a series of requirements that must be met by the organization, such as the definition of a quality policy, the identification of key processes, the measurement and analysis of performance and the implementation of preventive and corrective actions. Organizations seeking ISO 9001 certification must demonstrate that they meet all these requirements and can be audited regularly to ensure that standards are maintained.

This certification is carried out by independent certification bodies, which evaluate the organization's quality management system through an audit and issue a certificate of conformity if the requirements of the standard are met. In the case of Carlos Arboles, we have been certified according to ISO 9001:2015 since 1997. And, the scope of this approval is applicable to the design and manufacture of faucets for laboratories and emergency showers and eyewashes. In this article we will explain the benefits of ISO 9001 certification and the eight principles of the Carlos Arboles Quality Management System.

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Benefits of ISO 9001 certification 

Obtaining ISO 9001 certification is important for an organization for several reasons. First, certification demonstrates that the organization has implemented a quality management system that meets the requirements set forth by ISO 9001. This can be a competitive advantage for the organization, as many companies and public bodies require their suppliers to be certified to this standard. This standard provides a company with a wide range of benefits, including:
  • Improved customer satisfaction: this standard focuses on customer satisfaction and continuous process improvement. This can improve the quality of the products and services offered by the company and, therefore, customer satisfaction and loyalty.
  • Improved efficiency and effectiveness of processes: by documenting the company's processes, internal communication improves and workers can save time by learning how to perform certain tasks, since they have it documented. This implies a reduction of errors and an increase in productivity. 
  • Cost reduction: the implementation of a quality management system can help reduce costs by eliminating unnecessary processes, reducing errors and improving efficiency.
  • Improved company image and reputation: ISO 9001 certification can be a signal to customers and suppliers that the company is committed to quality and continuous improvement, which can improve its image and reputation.
  • Improved decision making: this standard requires measurement and analysis of the performance of the quality management system, which can provide valuable information for decision making and identification of areas for improvement.

Carlos Arboles Quality Management System Principles

At Carlos Arboles we design and manufacture laboratory taps and emergency showers and eyewashes and we have been supplying our two product lines to the international market since 1976. Our Quality Management System is based on the following principles:
  1. International vocation: we are a company with a clear global vocation that translates into products adapted to the specific demands of each of the export markets.
  2. Customer orientation: at Carlos Arboles we offer customized solutions, adapted to the needs of our customers, through on-time delivery, product reliability, high levels of finishing, reactivity and communication in case of detected problems.
  3. Suppliers as a fundamental part of our business: we identify and select those suppliers that are fit for purpose for the Organization and establish mutually beneficial partnerships with them.
  4. Personnel as a great asset: we are aware of the importance of the personnel on the product and customer service and how their involvement helps to achieve the objectives. For this reason, we guarantee motivation and communication at all levels of the organization, as well as the competence and training of all personnel through continuous training. Employee safety is also a fundamental pillar of this policy.
  5. Process orientation: another of our commitments is to define, implement, control and improve all the processes necessary to ensure the achievement of the objectives in an effective and efficient manner, always bearing in mind their interrelation and the definition of all responsibilities.
  6. Orientation to continuous improvement: in order to remain competitive and maintain or improve our position in the market, our priority objective is to improve processes, products and systems for decision making.
  7. Rigor in meeting requirements: we identify and comply with all customer requirements, including legal and regulatory requirements.
  8. Respect for the environment: we believe in a respectful attitude towards the environment and we continuously optimize the resources used and minimize the waste generated as well as consumption in order to reduce the environmental impact of our products both in manufacturing and at the customer's end.

Carlos Arboles: experts in laboratory faucets and emergency showers and eye washers

At Carlos Arboles we offer you a wide variety of laboratory faucets, showers and emergency eyewashes manufactured under the ISO 9001 standard. Thanks to our Quality Management System our products comply with all quality and efficiency requirements. If you are interested in our products, contact us, request a quote and we will advise you without obligation to offer you the solution that best suits your needs.
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